LOCAL SHIPPING
FREE SHIPPING within South Africa for orders over R1800. We will deliver your parcel straight to your door using one of our courier partners. For this we require:
- A physical address where someone will be available to receive the package during working hours
- A contact number
We cannot send parcels to a PO Box address, so please ensure you provide a full physical address that can receive deliveries.
COURIER FEES
- R150 per package for orders under R1800
- FREE shipping for orders over R1800
- Unframed prints are usually shipped within 2-3 working days and framed canvas prints can take 7-12 working days to complete before being shipped. See lead times indicated on each product listing. Courier delivery times are 2-4 working days from the date of collection.
INTERNATIONAL SHIPPING
Unfortunately we do not offer international shipping via the website. If interested, please contact me.
RETURNS & REFUNDS
Every piece is made to order just for you. As a result, all orders are final as soon as they are placed.
Returns and refunds are handled on a case by case basis. If your item arrives damaged in any way we will replace it at no cost to you. Please contact us via email within 3 days of receiving your package with pictures of the damaged item sent to theoutdoorsphotographer@gmail.com
A courier will be sent to collect the damaged item and a replacement item will be sent to you. If you receive your purchase and you are not entirely happy with it, we offer a full refund policy. In order to qualify for this refund however, you must contact us via email within 3 days of receiving your parcel at theoutdoorsphotographer@gmail.com
The items must be returned to us in its original condition and original packaging. The return courier or postal fee will be for your account. As soon as the returned items have been received, we will refund you the purchase price in full.
The following colour disclaimer is very important
Please note that due to the many colour variations in monitors and on phone screens, our devices are not all calibrated equally, and colour reproduction online is therefore not a precise representation of what the physical printed product will look like.
Of course, we try to display our photos to show the products as life-like as possible, and we try not to add presets that will radically alter the colours. Therefore, please understand that the actual colour may vary from your screen.
It is therefore not possible to guarantee that the colours you see on your screens will be a perfect portrayal of the colour of the actual styling board or banner.
What we can guarantee is that we will still provide you with great service and a high-quality print or canvas.
A reminder, that due to the bespoke nature of our business, it is not possible to offer refunds in this regard.
Thank you and happy shopping